Returns & Exchanges
At CRKD, we want you to be fully satisfied with your NEO S controller; if you are not completely happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange. Please ensure all electronics are returned in their original packaging with all included accessories to qualify for a return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your NEO S controller in its original box, ensuring all cables and manuals are included to prevent restocking fees.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the condition of your device, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing