Frequently Asked Questions
Everything you need to know about your CRKD NEO S experience.
What is included in the CRKD NEO S box?
Each CRKD NEO S package includes the wireless collectible controller, a USB-C charging cable, a microfiber carrying pouch, and a quick-start guide.
Does the NEO S controller work with Nintendo Switch and PC?
Yes, the NEO S is designed for multi-platform compatibility, offering seamless Bluetooth connectivity for Nintendo Switch, PC, mobile devices, and Smart TVs.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy for electronics?
We offer a 30-day return policy for the NEO S. The product must be in its original packaging and in like-new condition to qualify for a full refund.
Does the NEO S feature Hall Effect sensors?
Absolutely. The NEO S utilizes state-of-the-art Hall Effect sensors for its thumbsticks to ensure zero stick drift and enhanced precision during gameplay.
How do I claim the digital collectible version of my controller?
You can register your physical controller via the CRKD companion app using the integrated 'TrueForce' technology to add the digital version to your collection.